We offer you a refund only on the "notion" stage. It signifies that after you have accepted the book cover design principle and our designer has begun working on it, the deposit is just not refundable. Take note, that we offer an infinite amount of revisions. Have any questions on https://whitemagicstudios.co.uk/blog/how-can-you-start-self-publishing-a-book-with-a-good-agency/